7Star Pharmacy is a Health E-commerce Platform that encourages consumers empowerment through awareness, knowledge and services. We are a group of community pharmacies who are always ready to listen, engage and respond to your needs.
Welcome to the 7 Star Pharmacy website (the
"Site"). These terms and conditions ("Terms and
Conditions") apply to the Site, Unilife Sdn Bhd (899876-P), and all
of its divisions and subsidiaries which reference these Terms and Conditions.
“7 Star Pharmacy” means Unilife Sdn Bhd, a company incorporated in Malaysia
under registration number 899876-Pand having its registered address at The
Vertical Business Suite, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia.
to 7 Star Pharmacy. The Site is the property of 7 Star Pharmacy and its
licensors. By using the site, you are agreeing to the following listed terms;
if you do not agree, please refrain from using this site.
7 Star Pharmacy reserves the right, at its sole discretion,
Your continued use of the Site following the posting of changes will mean that
you accept and agree to the changes. As long as you comply with these Terms of
Use, 7 Star Pharmacy grants you a personal, non-exclusive, non-transferable,
limited privilege to enter and use the Site.
To understand our practices, please review our Privacy
Policy, which also governs your visit to 7 Star Pharmacy.
When you visit 7 Star Pharmacy or send e-mails to us, you
are communicating with us electronically. You consent to receive communications
from us electronically. We will communicate with you by e-mail or by posting
notices on this site. You agree that all agreements, notices, disclosures and
other communications that we provide to you electronically, satisfies any legal
requirements that such communications be in writing.
All content included on this site, such as text, graphics,
logos, button icons, images, audio clips, digital downloads, data compilations,
and software, is the property of 7 Star Pharmacy or its content suppliers and
protected by Malaysia and international copyright laws. The compilation of all
content on this site is the exclusive property of 7 Star Pharmacy and protected
by Malaysia and international copyright laws.
License and Site Access
7 Star Pharmacy grants you a limited license to access and
make personal use of this site and not to download (other than page caching) or
modify it, or any portion of it, except with express written consent of 7 Star
Pharmacy. This license does not include any resale or commercial use of this
site or its contents; any collection and use of any product listings,
descriptions, or prices; any derivative use of this site or its contents; any
downloading or copying of account information for the benefit of another
merchant; or any use of data mining, robots, or similar data gathering and
extraction tools. This site or any portion of this site may not be reproduced,
duplicated, copied, sold, resold, 7 Star Pharmacy, or otherwise exploited for
any commercial purpose without express written consent of 7 Star Pharmacy. You
may not frame or utilize framing techniques to enclose logo, or other
proprietary information (including images, text, page layout, or form) of 7
Star Pharmacy without express written consent. Any unauthorized use terminates
the permission or license granted by 7 Star Pharmacy. You are granted a
limited, revocable, and nonexclusive right to create a hyperlink to the home page
of 7 Star Pharmacy so long as the link does not portray 7 Star Pharmacy, or its
products or services in a false, misleading, derogatory, or otherwise offensive
matter. You may not use the 7 Star Pharmacy logo or other proprietary graphic
as part of the link without express written permission.
If you use this site, you are responsible for maintaining
the confidentiality of your account and password and for restricting access to
your computer, and you agree to accept responsibility for all activities that
occur under your account or password. 7 Star Pharmacy does sell products for
children, but it sells them to adults, who can purchase with a credit card or
other permitted payment method. If you are under 18, you may use 7 Star
Pharmacy only with involvement of a parent or guardian. 7 Star Pharmacy
reserves the right to refuse service, terminate accounts, remove or edit
content, or cancel orders in their sole discretion.
Each member is entitled to one 7 Star Pharmacy account.
Account verification is done through verification of the member's mobile phone
number or email address. If you believe there is an error with the account
verification process, please contact 7 Star Pharmacy by email (firstname.lastname@example.org).
7star Rewards are non-cashable store credits that are earned
as rewards for own purchases and also for sales commissions by members which
are redeemable towards future purchases with 7 Star Pharmacy. To earn 7star
Rewards, members will need to select a Service Center and select ‘Refer and
Earn’ from the selected Service Center. Members can then share the generated QR
codes or links for selected products with other members. If another member
purchases the product through the generated QR code or link, the original
member who shared the code or link will earn a pre-set sales commission that is
represented as 7star Rewards.
7star Rewards may not be redeemed or exchanged for cash
and/or products, nor transferable to other accounts. 7 Star Pharmacy reserves
the right to cancel or revoke points from a user's account at its own
7-Day Return and Refund Policy
1. 7 Star Pharmacy offers a 7-Day Return and Refund Policy
to all of its members. You may return your items for the following reasons:
Item/s delivered in a damaged or defective condition,
Item/s have expired or with short expiry date (expiry date
is in less than 6 months from time of purchase),
or, Wrong item/s were delivered.
2. Return requests MUST be made within 7 days of receiving
your product. Returns are only accepted if the item is unused and in its
original condition. Consumable items such as food and skincare products that
have been opened or used are non-returnable nor refundable. Items that were
purchased during promotional events or with discount codes are also
non-returnable nor refundable.
3. To make a return request:
Login to your account, and click on ‘Orders’ from the
‘Account’ section. Select the relevant order by clicking on ‘Details’.
Click on the ‘Refund’ button.
Provide a refund reason and an (optional) photo of the item
to be returned.
Click on the ‘Apply’ button.
4. Our customer service representatives will reply you
within 5 working days to provide additional instructions to walk you through
the return process.
At any time, 7 Star Pharmacy reserves the right to revoke
any and all benefits of the 7-Day Return and Refund Policy (including the right
to cancel a previously awarded refund), if it is found that a customer has
attempted to or has violated or circumvented the 7-Day Return and Refund
Policy. If the 7-Day Return and Refund Policy is being intentionally abused or
manipulated to circumvent its intent, 7 Star Pharmacy reserves the right to
reject future 7-Day Return and Refund Policy claims from any persons who had
participated in such actions.
Termination of the Use Contract
1. Termination by members:
a) A member may terminate the Use Contract at any time by
providing notice to the 7 Star Pharmacy, provided, that the member has taken
the necessary actions to finalize any and all transactions at least seven
days prior to the date of the termination notice.
b) A member shall be responsible for any consequences
arising from the termination notice within said period; and upon termination of
the Use Contract, 7 Star Pharmacy may withdraw all benefits given to the
2. Termination by 7 Star Pharmacy:
a) 7 Star Pharmacy may terminate the Use Contract in the
event of occurrence or verification of the following:
infringement or damage upon the rights, reputation, credit
or any other interest of 7 Star Pharmacy or any other member or breach of all
obstruction of the proper processing of the 7 Star Pharmacy
services provided by 7 Star Pharmacy
circumstances in which 7 Star Pharmacy finds it necessary,
in its judgment, to refuse the 7 Star Pharmacy services.
b) If 7 Star Pharmacy terminates the Use Contract, 7 Star
Pharmacy will notify the member through e-mail, telephone or other means. The
Use Contract shall be terminated at the
time when 7 Star Pharmacy notifies
the members of its intent of termination.
c) If 7 Star Pharmacy terminates the Use Contract, these
Terms and Conditions shall continue to apply with respect to transactions
executed before the termination.
d) When the Use Contract is terminated pursuant to this Article,
7 Star Pharmacy may withdraw any benefits given to the relevant member.
e) If the Use Contract is terminated pursuant to this
Article, 7 Star Pharmacy may refuse to approve the members’ re-application
Management of Members
1. 7 Star Pharmacy may take any or all of the following
measures against members who have violated the Terms and Conditions, applicable
laws and regulations or general commercial practices:
Withdrawal of all or part of the benefits given by 7 Star
Restriction on use of certain services;
Termination of the Use Contract;
Claim for damages
2. 7 Star Pharmacy will notify the relevant member by phone
or e-mail prior to taking any measure specified above, but if the member cannot
be reached, or in cases of urgency, 7 Star Pharmacy may take the measure first
and notify the member after the event.
3. Members may dispute the measures taken by 7 Star Pharmacy
under this Article if they have grounds to do so.
1. The delivery period shall be from the day following the
day on which payment receipt is confirmed to completion of delivery.
2. Public holidays, weekends and any other days during which
delivery is impracticable due to a force majeure event are not included as part
of the delivery period.
3. Invalid Address
You are responsible for the shipping information while
placing the order. You can contact us for updates to your shipping information
if your order is not shipped. Though we make full effort in ensuring your
shipping information is updated in our system, we do not guarantee that this
update will be correctly reflected on your order depending on various
situations. Once your order is shipped, changes are impossible.
In the event that delivery cannot be completed due to
absence, invalid, or incomplete shipping details, the parcel will be returned
to your local post office pending further action. Depending on your local
courier's policy, you will need to claim your parcel from the post office
within the stipulated time frame before it gets returned back to 7 Star Pharmacy.
7 Star Pharmacy may also make an effort in notifying you
should this happen. We can offer you the re-shipment option however, you may be
charged extra shipping costs for this service. The re-delivery process can take
up to another 30 days. You may also request for a refund for this error (minus
the International shipping charges). Returned parcels will be kept for 3 months
before being permanently dismantled. You cannot make any claims for parcels
that has been dismantled 3 months after we notified you of the delivery error.
If the address was inputted incorrectly or it was an
existing address or if someone accepted the parcel and did not return it, 7
Star Pharmacy will not be held responsible.
Loss or damage that occurs during shipping by a carrier
selected by 7 Star Pharmacy is 7 Star Pharmacy’s responsibility. Loss or damage
that occurs during shipping by a carrier selected by the customer is the
7 Star Pharmacy attempts to be as accurate as possible.
However, 7 Star Pharmacy does not warrant that product descriptions or other
content of this site is accurate, complete, reliable, current, or error-free.
If a product offered by 7 Star Pharmacy itself is not as described, your sole
remedy is to return it in unused condition.
Except where noted otherwise, the List Price displayed for
products on our website represents the full retail price listed on the product
itself, suggested by the manufacturer or supplier, or estimated in accordance
with standard industry practice; or the estimated retail value for a comparable
item offered elsewhere. The List Price is a comparative price estimate and may
or may not represent the prevailing price in every area on any particular day.
With respect to items sold by 7 Star Pharmacy, we cannot confirm the price of
an item until you order. Despite our best efforts, a small number of the items
in our catalogue may be mispriced. If an item's correct price is higher than
our stated price, we will, at our discretion, either contact you for
instructions before shipping or cancel your order and notify you of such
cancellation. This policy applies only to products sold and shipped by 7 Star
Disclaimer of Warranties and Limitation of Liability
This site and all information, content, materials, products
and services included on or otherwise made available to you through this site
are provided by ‘7 Star Pharmacy’ on an "as is" and "as
available" basis, unless otherwise specified in writing. 7 Star Pharmacy
makes no representations or warranties of any kind, express or implied, as to
the operation of this site or the information, content, materials, products
(including software) or services included on or otherwise made available to you
through this site, unless otherwise specified in writing. You expressly agree
that your use of this site is at your sole risk. To the full extent permissible
by applicable law, 7 Star Pharmacy disclaims all warranties, express or
implied, including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose. 7 Star Pharmacy does not warrant that
this site; information, content, materials, products or services included on or
otherwise made available to you through this site; their servers; or electronic
communications sent from 7 Star Pharmacy are free of viruses or other harmful
components. 7 Star Pharmacy will not be liable for any damages of any kind
arising from the use of this site or from any information, content, materials,
products or services included on or otherwise made available to you through
this site, including, but not limited to direct, indirect, incidental,
punitive, and consequential damages, unless otherwise specified in writing.
Certain country laws do not allow limitations on implied warranties or the
exclusion or limitation of certain damages. If these laws apply to you, some or
all of the above disclaimers, exclusions, or limitations may not apply to you,
and you may be entitled to additional rights.
Any dispute or claim relating in any way to your visit to 7
Star Pharmacy or to products or services sold or distributed by 7 Star Pharmacy
will be resolved by binding arbitration, rather than in court, except that you
may assert claims in small claims court if your claims qualify. The laws of
Malaysia apply to this agreement. Any legal proceedings brought in connection
with disputes arising between 7 Star Pharmacy and any member from 7 Star
Pharmacy services shall be submitted to the competent court having jurisdiction
over the location of the head office of 7 Star Pharmacy.
Matters not provided for in the Terms and Conditions shall
be governed by the law of Malaysia.
Site Policies, Modification, and Severability
Please review our other policies, such as our pricing
policy, posted on this site. These policies also govern your visit to 7 Star
Pharmacy. We reserve the right to make changes to our site, policies, and these
Conditions of Use at any time. If any of these conditions shall be deemed
invalid, void, or for any reason unenforceable, that condition shall be deemed
severable and shall not affect the validity and enforceability of any remaining